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Accessibility & Facilities

We are committed to making sure every visitor feels welcome and comfortable during their time at Redlands Coast Museum.

Accessibility Statement

Accessibility Features

  • Wheelchair & Mobility Access

The museum is fully accessible, with step-free entrances and wide galleries to accommodate wheelchairs and mobility scooters. Complimentary wheelchairs are also available from Reception — just ask when you arrive.

  • Accessible Restrooms

Clearly marked accessible restrooms are available on-site, equipped for visitors with disabilities.

  • Seating & Rest Areas

Benches and seating areas are located throughout the museum for your comfort and convenience.

  • Hidden Disabilities Support

We participate in the Sunflower initiative scheme, offering discreet support for visitors with hidden disabilities. Please ask our team for assistance anytime during your visit.

General Facilities

  • Baby Changing Stations

Baby changing tables are available in designated restrooms for families with young children.

  • On-Site Café

Our Café offers a selection of refreshments and caters to various dietary requirements.

  • Gift Shop

Browse a range of local crafts, books, and souvenirs to remember your visit.

  • Free Wi-Fi

Enjoy complimentary Wi-Fi throughout the museum — simply connect and stay in touch.

Visitor Services

  • Guided Tours

Guided tours are available upon request and can be tailored to meet specific accessibility needs.

  • Service Animals

Guide, hearing, and assistance dogs are always welcome. Water bowls are available — just ask at Reception. The adjacent parkland can also be used for pet relief.

  • Admission for Carers & Companions

Visitors holding a Companion Card can enjoy free general admission for their support person. If you’re attending a catered event and have dietary considerations, please contact us ahead of time to make arrangements.

  • Customer Care & First Aid

Our Reception is the first point of contact for any questions or special requests. First Aid kits are located throughout the museum, and a defibrillator is available at Reception.

Emergency Exits & Evacuation

  • Visual & Audible Alarms

Emergency alarms include both sound and flashing lights to alert all visitors.

  • Clear Exit Signage

Exit signs and evacuation diagrams are clearly displayed throughout the museum.

  • Unobstructed Pathways

All emergency exits and evacuation routes are kept clear at all times.

  • On-Site Fire Marshals

Trained Fire Marshals are on duty and carry two-way radios to provide assistance if needed.

  • Assistance on Request

If you may need help during an evacuation, please notify Reception when you arrive.